Refund policy

Arranging a return

Please notify us within 14 days of receiving your order if you wish to return it, then send the item back within 14 days of your notification. Email info@galleria-worldwide.com.hk with your order number. You do not need to give a reason.

We will provide the appropriate return address and instructions. Please contact us before posting so your parcel reaches the correct location.

Condition and packaging

You may inspect and try on your piece as you would in a shop. Please return it carefully packed, with its tags, pouch and any included accessories where possible. Handling beyond what is necessary to assess the item may result in a deduction for any reduction in its value.

Return postage

For a change-of-mind return, you pay the return postage. We recommend a tracked service and retaining proof of posting. If we arrange a return label, we will confirm its actual cost with you first. We do not charge a restocking fee.

If an item is faulty, damaged on arrival or incorrect, contact us so we can arrange an appropriate remedy and cover the necessary return postage.

Refunds and exchanges

Refunds are made to the original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. For cancellation of a complete order, we also refund the standard outbound delivery cost; any premium delivery upgrade is excluded. Your payment provider may take additional time to display the refund.

For an exchange, contact us to check stock and arrange the next steps.

This policy does not limit your statutory rights, including rights relating to faulty or misdescribed goods. Sale items retain the same statutory rights.